Terms of service
Welcome to MOJO Health. These Terms and Conditions govern your use of www.mojohealth.net (the Site) and the purchase of any products offered through the Site. By accessing the Site or completing a purchase you confirm that you have read, understood, and agreed to these Terms in full, together with our Refund Policy, Return Policy, Shipping Policy, Cancellation Policy, and Subscription Policy, each of which is incorporated by reference and forms part of the binding agreement between you and us. These Terms together with the incorporated policies constitute the entire agreement between you and us in respect of any order placed through the Site.
1. Acceptance of Terms
[1.1] These Terms apply to every visitor, customer, and subscriber of the Site. [1.2] By placing an order, registering an account, or completing checkout you accept these Terms in full and agree to be bound by them. [1.3] If you do not accept these Terms you must not place an order or use the Site. [1.4] We reserve the right to amend these Terms at any time without prior notice and continued use of the Site following any amendment constitutes acceptance of the revised Terms. [1.5] The Terms in force at the time of purchase shall govern that purchase and any associated subscription arising from it. [1.6] Where a payment is authenticated via 3D Secure or equivalent cardholder verification such authentication constitutes additional confirmation of your identity and your agreement to the transaction and all associated terms. [1.7] We reserve the right to retain records of checkout consent, payment authentication, IP address, device fingerprint data, and order confirmation for the purposes of dispute resolution and fraud prevention.
2. Eligibility and Account Holder Responsibility
[2.1] You must be at least 18 years of age and legally capable of entering into a binding contract to place an order. [2.2] You confirm that all information provided at checkout including name, billing address, delivery address, email address, telephone number, and payment details is accurate, current, and complete. [2.3] You are solely responsible for maintaining the confidentiality of your account credentials, payment methods, and any device used to access the Site. [2.4] You accept that any order placed using your registered payment method, account credentials, or device shall be deemed authorised by you and you shall be solely liable for all charges arising from such order. [2.5] Where a purchase is made using a device, account, or payment method belonging to or accessible by another member of your household you remain solely liable for the purchase and all associated subscription charges. [2.6] It is your responsibility to ensure that your payment details, account credentials, and devices are kept secure at all times. [2.7] We may rely on the use of your registered details as conclusive indication that the transaction was authorised. [2.8] Where a purchase was made using your registered payment method, delivery address, or account credentials we reserve the right to treat the transaction as authorised for the purposes of our own records and to submit evidence of this to the relevant payment processor. [2.9] We reserve the right to submit device, IP address, and session data as evidence that the transaction originated from a device or network associated with your household. [2.10] We reserve the right to refuse, cancel, or limit any order at our sole discretion including but not limited to orders which appear fraudulent, duplicate, abusive, or in breach of these Terms.
3. Products and Health Information
[3.1] Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. [3.2] Product descriptions, ingredient lists, and any associated content on the Site are provided for general information only and do not constitute medical advice. [3.3] You should consult a qualified healthcare professional before commencing any new dietary supplement particularly if you are pregnant, breastfeeding, taking medication, or have a pre-existing medical condition. [3.4] We accept no liability for any adverse reaction, outcome, or consequence arising from the use, misuse, or discontinuation of our products. [3.5] Individual results may vary and no specific health or aesthetic outcome is guaranteed. [3.6] Allergen and ingredient information is provided on each product page and on the product packaging and you are responsible for reviewing this prior to purchase and consumption. [3.7] You acknowledge that you alone are responsible for assessing the suitability of any product for your personal circumstances. [3.8] We reserve the right to reformulate, modify, or discontinue any product at any time without prior notice.
4. Pricing, Payment, and Authorisation
[4.1] All prices are displayed in the currency indicated at checkout and are inclusive of applicable taxes unless otherwise stated. [4.2] Shipping charges are calculated at checkout and displayed prior to payment. [4.3] We reserve the right to amend prices at any time without notice however price amendments shall not affect orders for which payment has already been authorised. [4.4] In the event of a pricing error we reserve the right to cancel any affected order and issue a refund of the amount charged with no further liability to you. [4.5] Payment is taken at the point of order and by submitting your payment details you authorise us to charge the payment method provided for the full amount of the order and any associated subscription charges. [4.6] You remain responsible for ensuring your payment method is valid and sufficiently funded throughout the order fulfilment period and for the duration of any subscription. [4.7] We accept no liability for consequential costs, bank charges, or other losses arising from a failed payment, insufficient funds, or an expired payment method. [4.8] Where any amount due to us cannot be recovered in full from your payment method due to insufficient funds, payment restrictions, expired card details, partial authorisation, banking limitations, or payment processing errors we reserve the right to recover and retain any partial amount successfully processed and any unrecovered balance shall remain immediately due and payable by you until satisfied in full.
5. Subscriptions and Trial Offers
[5.1] Where a product is purchased on a subscription basis or where a trial offer transitions into a paid subscription you enter into a binding subscription agreement governed by our Subscription Policy, Cancellation Policy, and Refund Policy. [5.2] All subscription charges, minimum commitment periods, cancellation requirements, billing adjustments, and refund exclusions are set out in those policies and incorporated by reference into these Terms. [5.3] Where a trial offer is accepted you acknowledge that the trial constitutes a promotional incentive and not a standard purchase and that acceptance of the trial offer constitutes express and informed consent to the full subscription terms disclosed at the point of purchase. [5.4] You acknowledge that trial orders are not eligible for return, refund, or cancellation once dispatched regardless of whether the item has been opened, consumed, or received. [5.5] You acknowledge that the transition of a trial order into a paid subscription does not alter the non-refundable status of any charge taken under that subscription and that each charge within the minimum commitment period is final and non-refundable.
6. Intellectual Property
[6.1] All content on the Site including text, images, logos, branding, product designs, product names, trade marks, and software is owned by or licensed to us and is protected by intellectual property laws. [6.2] You may not copy, reproduce, distribute, modify, transmit, display, perform, license, sell, or commercially exploit any content from the Site without our prior written consent. [6.3] Any unauthorised use of our intellectual property may result in legal action and we reserve the right to recover all losses, costs, and damages arising from such use.
7. Customer Conduct and Communications
[7.1] You agree to use the Site lawfully and not to engage in any conduct which may harm the Site, our business, our reputation, our employees, or other customers. [7.2] We reserve the right to suspend, terminate, or refuse service to any customer who engages in abusive, threatening, fraudulent, or unlawful conduct. [7.3] You agree to communicate with us in a respectful and constructive manner. [7.4] Communications received from you on social media, public forums, third party review sites, or via any channel other than our designated customer service email do not constitute valid notice for the purposes of cancellation, return, refund, or dispute and shall not bind us. [7.5] We reserve the right to retain records of all communications between you and us for the purposes of dispute resolution, legal proceedings, and fraud prevention.
8. Limitation of Liability
[8.1] To the fullest extent permitted by applicable law we exclude all liability for indirect, consequential, incidental, special, or punitive losses arising from your use or inability to use the Site or any products purchased through the Site including but not limited to loss of profit, loss of opportunity, loss of data, or loss of reputation. [8.2] Our total aggregate liability in respect of any order shall not exceed the amount paid by you for that order. [8.3] We shall not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control including but not limited to carrier delays, customs holds, supply chain disruption, adverse weather, industrial action, pandemic, or acts of God. [8.4] Nothing in these Terms operates to exclude or limit any liability which cannot lawfully be excluded including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. [8.5] Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation to the extent such rights cannot lawfully be excluded.
9. Fraud Prevention and Reporting
[9.1] We actively monitor for patterns consistent with trial abuse, friendly fraud, household fraud, and chargeback fraud including but not limited to repeated trial purchases across multiple accounts, addresses, payment methods, or devices, the disputed authorisation of transactions on the basis that a household member placed the order, the acceptance of a promotional trial offer with no genuine intention of continuing as a paying subscriber, and the initiation of payment disputes or chargebacks following fulfilment of a valid order. [9.2] Where we identify evidence of such fraud we reserve the right to cancel any active subscription without notice, refuse future orders, recover the full retail value of all products dispatched including shipping costs, and report the matter and all associated customer data to Action Fraud, the National Fraud Intelligence Bureau, the Cifas National Fraud Database, and any other relevant UK fraud prevention agencies and law enforcement authorities. [9.3] A report to Cifas may result in a fraud marker being recorded against your details which may affect your ability to obtain credit or financial services in the future. [9.4] Where a pattern of fraud is identified across multiple transactions or accounts linked to the same individual, household, device, or payment method we reserve the right to pursue recovery for all associated transactions collectively and to report all linked accounts and transactions to the relevant authorities.
10. Chargebacks and Payment Disputes
[10.1] Where you initiate a chargeback, payment dispute, or reversal request with your bank or payment provider without first contacting us directly to resolve the matter we reserve the right to recover the full retail value of all products dispatched including the trial product, any subsequent subscription fulfilments, and all costs incurred in disputing the chargeback. [10.2] We reserve the right to submit to the relevant payment processor or financial institution all available evidence including but not limited to the agreed trial and subscription terms, checkout consent records, order confirmation, dispatch and delivery confirmation, payment history, IP address records, device fingerprint data, and all available communication records. [10.3] You acknowledge that initiating a chargeback in bad faith where a valid order or subscription agreement exists may constitute fraudulent misrepresentation and we reserve the right to pursue recovery through all available legal channels including civil proceedings. [10.4] Where your bank or card issuer initiates a dispute or reversal on your behalf you remain personally liable for any amounts owed under the order or subscription agreement. [10.5] Resolution of a dispute in your favour by a payment provider does not constitute acceptance of that outcome by us and we reserve the right to pursue recovery of those amounts through alternative means.
11. Indemnity
[11.1] To the fullest extent permitted by applicable law and save in respect of any statutory right you may exercise in good faith you agree to indemnify and hold us harmless against all losses, costs, liabilities, and expenses (including the full retail value of all trial and subscription products dispatched, shipping and handling costs, chargeback and representment fees, payment processor penalties, and reasonable legal and administrative costs) arising from or in connection with: (a) your breach of these Terms; (b) any chargeback, payment dispute, or reversal initiated in bad faith where a valid trial or subscription agreement, fulfilled order, and dispatch confirmation exists; (c) any fraudulent misrepresentation, trial fraud, household fraud, or chargeback fraud as defined in these terms; and (d) any claim of unauthorised use subsequently shown to relate to a transaction authorised by you or a person permitted to use your payment method, device, or credentials. [11.2] This indemnity is in addition to and not in substitution for any other right or remedy available to us, survives termination or cancellation of any subscription agreement, and does not apply to the extent that a loss arises from our own negligence or wilful default or from your exercise of a non-excludable statutory right. [11.3] Nothing in this clause operates to exclude or limit your statutory rights under applicable consumer protection legislation to the extent such rights cannot lawfully be excluded.
12. Governing Law and Jurisdiction
[12.1] These Terms and any dispute arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. [12.2] The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms save that nothing in this clause shall prevent a consumer resident in another jurisdiction from bringing proceedings in the courts of their place of residence where such right is granted by mandatory law. [12.3] If any provision of these Terms is found to be unenforceable that provision shall be severed and the remainder of the Terms shall continue in full force and effect. [12.4] Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.
13. Contact
For any question regarding these Terms please contact us at website@mojohealth.net. We aim to respond to all enquiries within 2 business days. Returns and correspondence should be sent to International House, 776-778 Barking Road, Barking, London E13 9PJ, United Kingdom.
